The contact page is a key element within a website, it should deal with a critical process, since it will serve as the primary means to establish contact with the visitor. We advise you to be guided by the following basic guidelines to ensure trouble-free stay in touch with your customers and prospects :
Make a form: – While it is very tempting and easy to put a simple link to an email address on the contact page , this clearly does not help improve the user experience . Just imagine the following scenario: ” when you click a mail link will open your default mail client , be that whether or not the commonly used ” very annoying ” right? . Nor can think that all current and potential customers have installed on your browser Firefox (Not everyone uses that browser ) a snap to automate the process.
Use a web form, you can ask your web developer do it for you, in all cases using free services to create contact forms , a form more clean and professional , I assure you improve your customer experience .
Make it simple
Like all things in design web, simplicity is the key, a single form should be sufficient to ask and learn about the needs of customers. In most cases it is so simple that it is sufficient to get the name , email and description. Just ask the customer’s phone number when this is critical for business , do not email asking if never going to send something.
For organizations where there are many contacts , it’s best to a direct question about which department to contact, this is simple as a drop-down control is implemented with an obvious question “How can we help you? ” , “Tema “,” Contact area . “
That is creative , but does not clash .
This task can make the designer, is a good opportunity to give rein to their imagination and creative process. Eye has to be intuitive , easy to navigate and use. with a little imagination to achieve that customer will write more and more comfortable
The average user should be able to immediately locate the contact page , fill in the fields and send. so easy and close with a flourish must receive a clear confirmation that he is addressing .
Obviously, a contact page is not enough, make use of links to direct contacts and telephone numbers, social networks (communication in real time)
Note: A contact form can be used in a positive and productive as it goes through to collect email addresses. The use must always be on customer’s behalf , of course.